In our store in, we strive to guarantee the total satisfaction of our clients. If for some reason you are not satisfied with your purchase, we offer a policy of returns that will allow you to request a reimbursement or a product exchange.
To start the return process, please contact us through our email or telephone number provided on our website. A customer service representative will help you evaluate your application and provide you with the necessary instructions for the return.
Be sure to provide all the necessary information about your purchase, including your name, order number and reason for the return. All returns must be in their original packaging and under the same conditions in which they were received.
The conditions and requirements
- All return requests must be made within 30 days after the receipt of the product.
- The product must be in the same condition in which it was received, with all original accessories and labels.
- The shipping cost to return the product will run on your own.
- Once we receive your return and evaluate it, we will provide a refund or exchange, as applicable. Please allow up to 2 weeks to process your refund.
Please contact us through our contact or email form for more information on how to request a return or refund. We are here to help you and we will answer all your questions within a reasonable time.